Refund form

Reservation information

Agency code ( if you are from agency)

Employee user( if you are Vietjet’s staff)

Booking number *

Family name *

Middle and given name *

Mobile phone *

Email *

Important Notice

Passengers are advised to select the CORRECT refund reason corresponding to their flight and fare class.This policy does not apply to flights operated by VIETJET THAILAND.

Please refer to Fees and Charges (VAT is not included) – Section 4: Ticket Refund and Name-Retention Surcharge (applied per passenger per flight segment) at: Fee and charges

Refund request information

Deadline for Requesting and Using Travel Credit refund entitled to passenger:

BUSINESS / SKYBOSS fare class Passengers must submit a Notification no later than 72 hours after the scheduled departure time. The maximum validity of Travel Credit refund entitled to passenger is 2 years from the flight departure date.
ECO / DELUXE fare class: Passengers must notify the airline at least 24 hours before the scheduled departure time. The maximum validity of Travel Credit refund entitled to passenger is 1 year (365 days) from the flight departure date.

Select passenger(s) for refund *

Chọn Chặng Bay cần Hoàn *