Flight Re-allocation Request

Please follow the below directions to relocate your flights:

Passengers with flights delayed by at least 1 hour or departing 15 minutes earlier than schedule time of departure

Move the affected passenger to closest flight with available seat in the same segment

Passengers with flights delayed by at least 3 hour or departing 2 hours earlier than schedule time of departure

Move the affected passenger to available flights in the same segment within 72 hours from STD

Please contact our hotline directly when:

The affected flight has a departure time within 3 hours of the scheduled flight.
The departure time of the flight you want to change to is within 3 hours of the scheduled departure time.
For passengers with connecting flights
Or other requests

Please check your email for notifications from VietJet and check the processing progress at Your refund request's status

Booking information,

Agency code

Employee user( if you are Vietjet’s staff)

Booking number *

Family (Last name) *

Given name ( Middle name and First name) *

Mobile phone *

Email *

Verify information

Booking want to be moved flight

Passenger name list for flight change request *

Note: The flight change request will be applied to all passengers on the ticket. You need to separate passengers before submitting the request, otherwise, the flight of all passengers on the ticket will be changed."

Which segment you want to move flight *

Departure flight

Arrival flight

Both segments

Please double-check the flight schedule and details before submitting the request.

Note (max 200 Characters)

Confirmation

I confirm that I have filled in precise and enough information regarding to my refund request. *

Fill in the verified code

Submit