Flight Re-allocation Request

Please follow the below directions to relocate your flights:

Passengers with flights delayed by at least 1 hour or departing 15 minutes earlier than schedule time of departure

  • Move the affected passenger to closest flight with available seat in the same segment

Passengers with flights delayed by at least 3 hour or departing 2 hours earlier than schedule time of departure

  • Move the affected passenger to available flights in the same segment within 72 hours from STD

Please contact our hotline directly when:

  • The affected flight has a departure time within 3 hours of the scheduled flight.

  • The departure time of the flight you want to change to is within 3 hours of the scheduled departure time.

  • For passengers with connecting flights

  • Or other requests

Please check your email for notifications from VietJet and check the processing progress at Your request's status

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